Refund Policy
Return & Refund Policy – FurfectGrooming.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at yesforee@gmail.com.
Once your return request is approved, we will provide you with the correct return shipping address and instructions.
⚠️ Please do not send any items back without first contacting us — unauthorized returns will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including but not limited to:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care goods (such as beauty or hygiene products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions about your specific item, please contact us at yesforee@gmail.com.
Exchanges
The fastest way to ensure you get the product you want is to return the item you have.
Once the return is accepted, you can place a new order separately.
Refunds
Once we’ve received and inspected your return, we will notify you if your refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at yesforee@gmail.com.